FAQ for Artists

"Email or password incorrect". I'm unable to logon to the website - what can I do?
Problem You see the following message:         Email or password incorrect.                                                                            ...
Sat, 20 Oct, 2018 at 4:54 PM
"Email address not found." It won't allow me to reset my password - what can I do?
Problem You tried to reset your logon password, by clicking on the (forgot?) link on the Artist Logon screen and you see the message below:            ...
Sun, 14 Oct, 2018 at 10:11 PM
"This account is not active". I'm unable to logon - what can I do?
Problem You have attempted to logon  and you see the message below:            This account is not active.                            Explanatio...
Sun, 14 Oct, 2018 at 11:52 AM
Website hangs when trying to logon - what can I do?
Problem You are trying to logon to the Website and you are unable to get past the first screen. Solution First, check whether your internet access is ...
Sat, 20 Oct, 2018 at 4:57 PM
"Sorry - this image is a little big for us to handle." How do I create an image smaller than 1MB.
Problem You are trying to upload an image of your Artwork, the App is showing the following message        Sorry - this image is a little big for us to ha...
Mon, 15 Oct, 2018 at 9:24 AM
How do I change my email address?
Background You want to change the email address used to logon to your account. Solution Your artwork submission is tied your logon account.  Curator ...
Sat, 20 Oct, 2018 at 4:33 PM
How do I update my password?
Background Upon first logon, you would have been prompted to update the password. You now wish to update this password. Solution 1. Logon with your ex...
Sat, 20 Oct, 2018 at 4:51 PM
How do I confirm my Artworks that are to be included in the Show?
Background You may have been contacted by the Curator of the Art Show, informing you that you have unconfirmed Artworks. Whilst the work is unconfirmed, it...
Sat, 15 Jun, 2019 at 4:27 PM
I need to Finalise my Submission. How do I do this?
Background I've been advised by the Art Show Curator that my Art Show Submission has not yet been finalised and that this is essential for determining...
Sat, 15 Jun, 2019 at 4:34 PM